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5 Health checks for managing customer retention

Wednesday, June 6, 2018
health checks to manage customer retention

Attention, all subscription-based companies! You’re going to want to check this webinar out.

In “5 Health Checks for Managing Customer Retention,” Trustpilot joins forces with Totango Chief Customer Officer, Omer Gotlieb, to give you the no-nonsense approach to boosting retention, preventing churn, and growing recurring revenue.

Learn how to use the following five topics to forecast each of your account’s likeliness to renew:

  • Product Consumption
  • Customer Satisfaction
  • Business Outcomes
  • Service Utilization
  • Support Escalations

You can identify your top upsell opportunities and your highest-risk accounts, too, by watching Trustpilot and Totango’s featured webinar, “5 Health Checks for Managing Customer Retention”

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